Terms & Conditions


The site www.SyBy.it www.syby.eu and are owned by ErreUno Srl , Www.erre1.it

Terms of sale

Through the site www.syby.it www.syby.eu or you can purchase products and receive them directly to where you want. The system is designed to authenticate by entering your username and password and requires active intervention by the customer.


These general conditions of sale apply to all sales of products ErreUno, concluded at a distance through the site www.syby.it. These general conditions of sale must be carefully examined by the customer before completing the purchase process of the above product. It is understood that the sending of the purchase order through the website implies total and absolute knowledge of these general conditions of sale and their full acceptance.

Order product

Orders can be made through the website or www.syby.it www.syby.eu, selecting the product itself and in any case following the steps and instructions specified on the website.

Delivery and acceptance

The delivery of the purchased products is by courier express agreement by the date of the order confirmation, the goods travel conditions Inconterms = Ex Works (international commercial terms: link)

ErreUno is committed to do all in their power in order to respect the delivery times indicated. Delivery times may be delayed in case of holidays or for reasons beyond our control.

Delivery times will be calculated starting from the confirmation of payment by the banking system to ErreUno, usually 1 day for payment by cards and 4 days for payment by bank.

The shipping costs, should be added to the cost of the product and are automatically calculated when ordering.

Payment methods

1. Purchases made on site or www.syby.it www.syby.eu can be paid by bank transfer, credit card, PayPal and cash on delivery.

2. After completing the order, you will receive an email confirmation with your order number, a summary of the details of your purchase and expected delivery times.


The price of the products is indicated on the site simultaneously sending the order by the customer. The prices include the cost of packaging and will be calculated at the time of the cost of shipping and handling fee of the current billing country (Italy: VAT).

The selling prices of products may be changed by the provider at any time.

If the products are to be delivered to a country outside the European Union, the total price indicated in the order, is stated net of any customs duties and any other sales tax, which the customer agrees as of now to pay, when due, in addition to the price indicated in the order and confirmed in the order confirmation, as provided by the law of the country where the products will be delivered. The customer is requested to inquire with the relevant bodies of their country of residence or destination of the products, in order to obtain information on any duties or taxes applied in their country of residence or destination of the products.

They are the sole responsibility of the customer, any possible further costs, charges, tax and / or duty that a given country may apply, for whatever reason, the products ordered under the general conditions of sale.

The Customer declares that the lack of knowledge of the costs, charges, duties, fees and / or taxes referred to in paragraphs. 2. and 3., when sending an order to the Seller, shall not constitute cause for termination of this contract and shall not in any way charge these costs to the Seller.

Right of withdrawal policy

The Customer undertakes to check that the delivery is correct and includes all and only the products purchased and to inform within 10 days of any possible deviations of the products received from the order made. If the package or the package of products ordered by the customer were to reach their destination being visibly damaged, the customer is asked to accept the delivery "subject".

The customer has recognized the right to withdraw without penalty, within 10 (ten) days from when the product was delivered, if the product is not conform to your order.

To the client is recognized, however, the right of withdrawal with 15% penalty on the whole amount, within 10 (ten) days dlla delivery, if the customer has purchased a product incorrectly.

To exercise the right of withdrawal, the customer must inform ErreUno by mail at: support@syby.it. The customer exercises his right of withdrawal must return the product to:

ErreUno srl, Via Novella No. 13-43058 Sorbolo (PR). The risks and the direct costs of returning the goods will be charged to the customer.

Customer withdrawing will be refunded payments made by him to the extent set out above, including the cost of delivery, no later than 30 days after receiving the goods. These refunds will be made using the same means of payment used by the customer for the initial transaction, unless the customer does not require the repayment of other means of payment in this case will be charged for any additional costs arising from the different means of payment.
If returned goods are damaged (eg with signs of wear, abrasion, scratch, scratch, deformation, etc.), Not complete all their elements and accessories (including labels and tags intact and attached to the product), not accompanied by the instructions / notes / manuals, with the packaging and the original packaging and guarantee certificate, if any, the customer will respond to the decrease of the asset value of the asset, and will be entitled to a refund of the amount equal to the residual value of the product.

Legal guarantee of conformity of the seller, signaling the lack of conformity and warranty work

Seller warrants to the Client that the Products will be free from defects in design and material and conform to the descriptions published on the Website for a period of two (2) years from the date of delivery of products to the customer. It excludes the application of any guarantee in case of use of the product does not comply with its Product and instructions / warnings about Seller's directions, or given in the explanatory documentation for reference in tags, labels, manuals use.

The customer still has the burden to examine the products as soon as possible and, subject to forfeiture under this warranty, to report any defects and non-compliance no later than fifteen (15) days after discovery of the defect, providing to the Seller , by e-mail, the RMA form correctly filled in, with indication of the defect and / or the non-compliances identified (RMA form link)

Following receipt of the form and accompanying documentation, the Seller will evaluate the defects and non-compliance reported by the customer and, after performing quality checks designed to verify the non-conformity of the Product, will, at its discretion, whether to authorize the return of the products providing customer feedback e-mail address provided by the latter during the registration process to the Site. The authorization to return the products will not in any way recognition of defects or non-compliance, whose existence will be confirmed after the return. The products of which the Seller has authorized the return will be made by the Client, together with a copy of the communication authorizing the return within 10 (ten) days from the notification of the defect or non-compliance, to the following address:

ErreUno srl, Via Novella No. 13-43058 Sorbolo (PR). The Seller will collect the products at your premises via its courier telling the customer day and time of the withdrawal.

If Seller is required to reimburse the customer the price paid, the refund will be made through the same means of payment used by the customer when purchasing the product. It will be the responsibility of the customer to communicate to the Seller, always via e-mail at support@syby.it their bank to make the transfer in its favor and to ensure that the Seller is in a position to return the amount due.